Echelon’s programme, which involved the innovative use of actors, used ethnographical research techniques to determine how customers react to the delivery of service within their environment.
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Echelon wins 2009 Arts & Business People Development Award on behalf of Translink
Tags: customers-react, delivery, determine-how, environment, img-alt, innovative, involved-the-innovative, research-techniques, service-within, the-delivery, the-innovative, their-environment-, used-ethnographical, which-involved
